Mediation FAQs

Answers about fit, preparation, costs, and next steps in Niagara and online across Ontario.

Fit and safety

What is mediation?

Mediation is a structured conversation in which a neutral mediator helps participants identify issues, understand interests, and explore possible solutions. The mediator does not decide the dispute or provide legal advice. Agreement is not guaranteed. Read about mediation.

What kinds of issues can be discussed?

Workplace, residential, community, board, and organizational disagreements may be suitable. The nature of the matter, participant needs, and any legal process must be considered before an engagement. Explore the service settings.

When might mediation be unsuitable?

Safety, intimidation, coercion, major power imbalances, or difficulty understanding or participating in the process require careful individual assessment. Do not assume a joint meeting is appropriate. If there is immediate danger, call 911. Seek timely legal or clinical help for urgent needs; this website is not an emergency service. Read preparation and suitability guidance.

Process and participation

How is mediation different from arbitration or court?

A mediator supports discussion and does not impose a decision. Courts and arbitrators have different roles and procedures. Ask your legal adviser about the process that applies to your situation. See the mediation process.

What if the other person does not want to participate?

You can begin with an individual consultation to discuss fit and possible next steps. Do not pressure someone to participate. Individual preparation may be useful even when a joint process is not available. Explore conflict coaching.

Confidentiality and legal questions

Is mediation confidential?

Confidentiality arrangements are set out in the Agreement to Mediate and are subject to applicable law and exceptions. Do not assume every discussion or document is protected in every circumstance. Review the agreement and ask questions before sharing sensitive information. Read about the agreement stage.

Is a mediation agreement legally binding?

Legal effect depends on the document and circumstances. A summary of discussion is not automatically a court order. Obtain independent legal advice before relying on or signing terms, including advice about enforceability and any required further steps. Read court-related service boundaries.

Do I need a lawyer or paralegal?

A mediator does not advise you about your legal rights or represent you. An appropriately qualified legal professional can advise before, during, or after the process. Discuss attendance and support needs when the process is arranged. For family matters, Ontario recommends independent legal advice before and throughout mediation.

Costs and scheduling

How much does mediation cost?

Standard mediation is $200 per hour; the non-profit rate is $150 per hour. HST is included. The initial 60-minute consultation is free. Confirm the billable scope before paid work begins. View fees and community rates.

Can I request a reduced rate?

Yes. Clients may request Jared’s own means-tested sliding-scale support directly. This is not a Legal Aid Ontario arrangement. Eligibility and availability need to be discussed; do not send financial documents through a public inquiry form. Book a consultation to ask about support.

What are the deposit and rescheduling terms?

Paid services require a 50% deposit at booking. The deposit is non-refundable. At least 24 hours’ notice is required to reschedule. The free initial consultation has no fee. Read the payment terms.

Online service

Do you offer online mediation?

Yes. Jared is based in Niagara and works online with clients throughout Ontario. Discuss the format, accessibility needs, privacy arrangements, and any technical requirements before your session. Book a free consultation.

Organizations and boards

Do you work with organizations or boards?

Services are available for workplaces, non-profits, faith communities, boards, and community groups, subject to suitability and agreed scope. Mediation, facilitation, and coaching serve different purposes; discuss which is appropriate. Read about condo board and resident mediation.

Getting started

Who leads the mediation?

Sessions are facilitated by Rev. Jared Miller, Q.Med., a Niagara-based mediator, coach, writer, and community leader. Read about Jared’s background and approach.

How do I start?

Book a free 60-minute initial consultation. Share only a brief, general outline initially. If the service fits, the next step is to agree on the process, scope, fees, and participation arrangements. Book your consultation.